Refund and Returns Policy

Return & Refund Policy – MotorWis

At MotorWis, we want you to be happy with your purchase. If something is not right, we are here to help.

1. Return Policy

You can return most items within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• You must provide proof of purchase (order number or receipt)

We may not accept returns if the item is damaged due to misuse or is missing parts.

2. Non-Returnable Items

Some items cannot be returned, such as:

• Used or installed auto parts

• Items damaged by the customer

• Clearance or final sale items

3. How to Request a Return

To start a return:

1. Contact us at support@motorwis.shop

2. Share your order number and reason for return

3. Our team will guide you with the next steps

Do not send items back without contacting us first.

4. Refund Policy

Once we receive and inspect your returned item:

• If approved, your refund will be processed

• Refunds are sent to your original payment method

• It may take 5–10 business days for the refund to appear

5. Shipping Costs

• Shipping costs are non-refundable

• Customers may need to pay return shipping unless the item is defective or wrong

6. Damaged or Wrong Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Send clear photos of the issue

We will offer a replacement or full refund at no extra cost.

7. Exchanges

We only replace items if they are defective or incorrect. Contact us for help with exchanges.

8. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again

• Contact your payment provider

• If still not received, contact us

9. Contact Us

If you have any questions about returns or refunds, please contact:

• Email: support@motorwis.shop

• Website: https://motorwis.shop

By shopping with MotorWis, you agree to this Return & Refund Policy.